SHIPPING POLICY

Shipping & Delivery

Thank you for shopping with Maison Bona.

We currently ship to Malaysia and Singapore.

Order Processing

Orders are processed within 2–3 business days after payment has been successfully received.

Business hours:

• Monday–Friday: 9:00 AM–6:00 PM (MYT)
• Saturday–Sunday: 10:00 AM–5:00 PM (MYT)
• Closed on Malaysian Public Holidays

Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping Fees

Destination	Shipping Fee
West Malaysia	RM10
East Malaysia	RM15
Singapore	RM100

Complimentary shipping is available for orders of RM300 and above delivered within Malaysia only.

Singapore orders are subject to the standard shipping fee regardless of the order value.

Maison Bona reserves the right to amend shipping fees or promotional shipping offers without prior notice.

Estimated Delivery Time

Destination	Estimated Delivery
West Malaysia	4–5 business days
East Malaysia	6–7 business days
Singapore	5–10 business days

Delivery times are estimates only and may vary depending on the courier, destination, customs clearance where applicable, weather conditions, peak shopping periods, or other circumstances beyond Maison Bona’s reasonable control.

Tracking Your Order

Once your order has been shipped, a tracking number will be sent to your registered email address.

Customers may track their shipment directly through the courier’s tracking platform using the provided tracking number.

Delivery Address

Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate.

If an incorrect or incomplete address is provided, Maison Bona shall not be responsible for any delay, failed delivery, additional shipping charges, or parcels returned by the courier.

If your order has not yet been dispatched, please contact us as soon as possible should you need to update your delivery address. While we will do our best to assist, changes cannot be guaranteed once order processing has begun.

Failed Delivery

If delivery cannot be completed due to reasons such as:

• Incorrect or incomplete address
• Recipient unavailable after courier delivery attempts
• Failure to collect a parcel from the courier within the required timeframe

the parcel may be returned to Maison Bona.

Any additional shipping charges required for re-delivery will be the responsibility of the customer.

Delivery Delays

While Maison Bona aims to dispatch and deliver all orders promptly, we are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

• Courier operational delays
• Severe weather conditions
• Public holidays
• Customs clearance procedures
• Natural disasters
• Government restrictions
• Other unforeseen events

Damaged or Missing Parcels

If your parcel arrives visibly damaged or if any item is missing, please contact us within 3 days of receiving your order by emailing hellomaisonbona@gmail.com

Please include:

• Your order number
• Clear photographs of the parcel
• Photographs of the product or products
• Photographs of the shipping label, if applicable

Maison Bona will investigate the matter and work with the courier to resolve the issue as quickly as possible.

Contact Us

For any shipping-related enquiries, please contact:

Email: hellomaisonbona@gmail.com

Our customer support team will respond during our business hours.