CONTACT US
We’d Love to Hear From You
At Maison Bona, we are committed to providing a pleasant shopping experience and responsive customer support.
Whether you have a question about a product, need assistance with an order, or require further information before making a purchase, our team is here to help.
Customer Support
Email: hellomaisonbona@gmail.com
Business Hours
Monday–Friday
9:00 AM–6:00 PM (MYT)
Saturday–Sunday
10:00 AM–5:00 PM (MYT)
Closed on Malaysian Public Holidays
How We Can Help
Our customer support team is happy to assist you with:
- Product enquiries
- Order status and tracking
- Shipping and delivery enquiries
- Return and refund requests
- Payment enquiries
- General customer support
Response Time
We aim to respond to all enquiries as promptly as possible during our business hours.
Response times may vary during weekends, public holidays, promotional campaigns, and peak shopping periods. We appreciate your patience and will attend to your enquiry as soon as possible.
Before Contacting Us
To help us assist you more efficiently, please include the following information where applicable:
- Order number
- Full name
- Email address used for your order
- A brief description of your enquiry
- Relevant photos or supporting documents, if applicable
Providing complete information helps us resolve your enquiry more quickly.
Our Commitment
At Maison Bona, we value every customer and strive to provide courteous, professional, and reliable support.
Thank you for choosing Maison Bona. We appreciate your trust and look forward to assisting you.